Return Policy

We want you to love your Simply & So bottle. If something isn't right, here's how returns and refunds work.

Return Window

You may request a return within [7] days of receiving your order, provided the item meets the conditions below.

Return Conditions

To be eligible for a return, the item must be:

Unused, unwashed, and in its original condition
In its original packaging, with all tags and labels intact
Accompanied by proof of purchase (order number or invoice)

We reserve the right to reject returns that don't meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned unless they arrive damaged or defective:

Items that have been used or washed
Products marked as final sale or purchased during clearance
[Gift cards, if applicable]

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within [48 hours] of delivery with:

Your order number
Photos or a short video clearly showing the issue

We'll arrange a replacement or full refund at no extra cost to you.

How to Start a Return

Email us at [support email] with your order number and reason for return.
Our team will review your request and share return instructions.
Pack the item securely and ship it to the address we provide.

Please do not send any item back without contacting us first.

Return Shipping Costs

For damaged, defective, or incorrect items, we cover return shipping.
For change-of-mind returns, return shipping is borne by the customer, unless stated otherwise.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status.

Approved refunds are processed within [7–10] business days.
Refunds are issued to your original payment method.
The time it takes for the amount to reflect depends on your bank or payment provider.

Original shipping charges (if any) are non-refundable, except in cases of damaged, defective, or incorrect items.

Exchanges

We currently offer exchanges for [size/colour/variant — or "defective items only"]. To request an exchange, email us at [support email] and we'll guide you through the process, subject to availability.

Cancellations

Orders can be cancelled before they are dispatched. Once an order has shipped, it can no longer be cancelled but may be returned as per this policy. To cancel, contact us as soon as possible at [support email].