Terms & Conditions

Simply & So ("we", "us", "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using our website and placing an order, you agree to the practices described here.

Information We Collect

Information you provide:

Name, email address, phone number, and shipping/billing address
Order details and purchase history
Payment information (processed securely by our payment partners — we do not store your full card details)
Any messages or information you share when you contact us

Information collected automatically:

Device, browser, and IP address
Pages visited, time spent, and how you interact with our site
Cookies and similar technologies (see below)

How We Use Your Information

We use your information to:

Process and deliver your orders
Send order confirmations, shipping updates, and support responses
Respond to your questions and requests
Send marketing communications, where you've opted in
Improve our website, products, and customer experience
Detect and prevent fraud, and comply with legal obligations

Cookies

We use cookies to keep the site working, remember your preferences, and understand how it's used. You can manage or disable cookies in your browser settings, though some features may not work properly without them.

Sharing Your Information

We do not sell your personal information. We share it only with trusted parties who help us run our business, including:

Payment processors to handle transactions securely
Shipping and logistics partners to deliver your orders
Analytics and marketing services to improve our site and reach
Authorities or legal bodies, where required by law

These parties are expected to handle your data responsibly and only for the purposes we specify.

Data Security

We take reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your information only as long as needed to fulfil the purposes described here, or as required by law (for example, for tax and accounting records).

Your Rights

Depending on applicable law, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for marketing communications
Object to or restrict certain processing

To exercise any of these rights, contact us at [privacy email].

Marketing Communications

If you've opted in to marketing, you can unsubscribe at any time using the link in our emails or by contacting us directly.

Children's Privacy

Our website and products are not directed at children under [18]. We do not knowingly collect personal information from children.

Third-Party Links

Our site may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.