Shipping Policy

At Simply & So, we want your order to reach you safely and on time. This policy explains how and when we ship.

Order Processing

All orders are processed within [1–2] business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Once your order is dispatched, you'll receive a confirmation email or SMS with your tracking details.

Delivery Timelines

After dispatch, estimated delivery times are:

Metro cities: [2–4] business days
Other cities and towns: [4–7] business days
Remote areas: [7–10] business days

These timelines are estimates and may vary due to factors outside our control, such as courier delays, weather, or regional disruptions.

Shipping Charges

Orders above ₹500 ship free across India.
For orders below this value, a flat shipping fee of ₹500 applies, calculated at checkout.

Order Tracking

Once your order ships, you can track it using the link provided in your dispatch notification. If you haven't received tracking details within [2] business days of placing your order, please contact us at [support email].

Delays

While we work hard to dispatch every order on time, occasional delays can happen during sales, festive periods, or due to courier issues. If your order is significantly delayed, we'll keep you informed.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address. If a package is returned to us because of an address error, additional shipping charges may apply for re-delivery.

Undelivered Packages

If a courier is unable to deliver your order after multiple attempts, it may be returned to us. In such cases, we'll reach out to arrange re-delivery (additional charges may apply) or process a refund as per our Return & Refund Policy.

International Shipping

We currently ship [within India only / to select international destinations]. [If applicable: International orders may be subject to customs duties and taxes, which are the responsibility of the customer.]